In the event that tickets are not redeemed on the date of reservation they are valid for use for that same service on any available schedule within 180 days. Guest is responsible for any difference in tour price.
Refunds will only be available for unused tickets and refund requests must be made within 15 days of originally scheduled date of use.
Please exchange your CVS voucher for tour tickets with our CVS Tours ticket agent in front of the Fairmont Empress Hotel 15 minutes prior to departure.
Times & Pricing are subject to change & some restrictions apply.
Contact Us: 250-386-8652 or 1-877-578-5552
Tours depart in front of The Fairmont Empress Hotel
When arriving at the Butchart Gardens you will be touring on foot, there are some stairs involved, but it is mainly wheelchair accessible. There are restaurants and cafes available for dining inside the Gardens. Please note: The entire property is smoke/vapour free and selfie sticks are not permitted.
Don't forget your camera!